Frequently Asked Questions (FAQ)

Hi! Dear customers! We are so glad to hear from you. You’re recommended to check the FAQs list to answer your personal questions.

If your questions are still not answered in our FAQ section, pleaseContact Us and we’ll get back to you ASAP.

ACCOUNT

Do I need to create an account before placing an order?

No. You can complete your purchase without creating an account.

However, creating an account allows you to easily track your orders and manage your information.

What should I do if I forget my password?

Click the “Forgot Password” link on the login page and enter your email address. We will send you instructions to reset your password.

PRODUCTS

How do I choose the right size?

We recommend checking the size chart on each product page before ordering.

Different styles may have different fits. If you are between sizes, we suggest choosing the larger size for a more comfortable fit.

If you need assistance, please contact our customer support team.

Are ARVIERO products made with natural fabrics?

Yes. We carefully select comfortable and breathable materials, including cotton and linen-inspired fabrics, to provide a lightweight and comfortable wearing experience.

Are the colors and patterns exactly the same as shown?

We make every effort to display our products accurately. However, slight differences may occur due to screen settings, lighting, and production processes.

ORDERS

How can I track my order?

Once your order has been shipped, you will receive a confirmation email with tracking information.

You can use the tracking number to check your package status.

Can I change or cancel my order?

If you need to change or cancel your order, please contact us as soon as possible.

Once your order has been shipped, we are unable to make changes.

What if I receive the wrong or damaged item?

Please contact our customer support team with your order number and photos of the item.

We will review the issue and provide a suitable solution.

PAYMENT

What payment methods do you accept?

We accept secure payment methods including:

• Visa
• Mastercard
• American Express
• PayPal
• Apple Pay
• Google Pay

Available payment options may vary depending on your location.

Is my payment information secure?

Yes. All payments are processed through secure payment providers.

Your payment details are protected with industry-standard security technology.

SHIPPING

How long does shipping take?

Orders are usually processed within 1–3 business days.

Delivery times vary depending on your location and shipping method.

A tracking number will be provided after shipment.

Do you ship internationally?

Yes. ARVIERO ships to customers worldwide.

Available shipping options and delivery times will be shown during checkout.

Will I have to pay customs fees?

Customs duties or import taxes may apply depending on your country's regulations.

Any additional fees are the responsibility of the customer.

RETURNS & EXCHANGES

What is your return policy?

We want you to be satisfied with your ARVIERO purchase.

If you are not completely satisfied, you may request a return according to our Return & Refund Policy.

Items must be returned in their original condition, unworn, and with original tags attached.

How do I return or exchange an item?

Please contact our customer support team with your order number and return request.

Our team will provide the necessary instructions.

How long does it take to receive a refund?

Once your return is received and inspected, refunds will be processed within the applicable processing period.

The refund time may vary depending on your payment provider.