Privacy Policy
Effective Date: August 17, 2026
At ARVIERO, we respect your privacy and are committed to handling your personal information responsibly, transparently, and securely.
This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you visit arviero.com, create an account, place an order, contact us, subscribe to marketing communications, or otherwise interact with ARVIERO.
For the purposes of applicable data protection laws, WYMOND LIMITED, trading as ARVIERO, is the data controller responsible for the personal information described in this Privacy Policy.
1. Who We Are
ARVIERO is operated by:
WYMOND LIMITED
Company Number: 12872556
Registered Address: 291767 Office Suite 29a, 3/F, 23 Wharf Street, London, SE8 3GG, United Kingdom
For privacy-related questions or requests, please contact:
Email: support@arviero.com
2. Information We Collect
Depending on how you interact with ARVIERO, we may collect the following categories of personal information.
Personal and Contact Information
This may include:
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Name
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Email address
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Telephone number
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Shipping address
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Billing address
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Country or region
Order and Transaction Information
This may include:
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Products purchased
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Order number
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Order value
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Shipping method
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Delivery information
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Returns, refunds, or cancellations
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Transaction history
Payment Information
Payments are processed by third-party payment service providers.
We may receive limited information relating to your payment, such as payment status, payment method, or transaction reference. We do not generally store your complete credit or debit card details.
Account Information
If you create an ARVIERO account, we may collect information associated with your account, including:
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Login details
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Saved addresses
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Order history
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Account preferences
Communications
When you contact us, we may collect information contained in your communications, including:
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Customer service enquiries
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Return or refund requests
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Product questions
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Feedback
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Reviews
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Other correspondence
Technical and Usage Information
When you visit our website, certain information may be collected automatically, including:
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IP address
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Browser type
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Device type
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Operating system
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Approximate location derived from IP address
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Pages viewed
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Referring pages or websites
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Time spent on the website
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Website interactions
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Cookie and similar technology identifiers
Marketing Preferences
If you subscribe to promotional communications, we may collect information about:
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Your marketing preferences
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Your subscription status
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Your interactions with marketing emails
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Your consent choices
3. How We Collect Your Information
We may collect personal information:
Directly From You
For example, when you:
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Place an order
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Create an account
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Subscribe to our newsletter
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Contact customer service
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Submit a review
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Participate in a promotion
Automatically
Certain technical information may be collected automatically when you use our website through cookies, pixels, tags, and similar technologies.
From Service Providers
We may receive information from third parties that help us operate our business, such as:
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Payment providers
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Shipping and logistics providers
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E-commerce service providers
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Analytics providers
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Advertising and marketing platforms
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Fraud prevention or security providers
4. How We Use Your Personal Information
We use personal information only where we have an appropriate purpose and lawful basis for doing so.
To Process and Fulfil Your Orders
We use your information to:
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Process purchases
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Confirm orders
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Process payments
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Arrange shipping
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Provide tracking information
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Handle returns and refunds
Lawful basis: Performance of a contract with you.
To Provide Customer Service
We use your information to:
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Respond to questions
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Resolve delivery or order issues
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Process returns
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Handle complaints
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Provide after-sales assistance
Lawful basis: Performance of our contract with you and our legitimate interests in providing effective customer service.
To Operate and Improve Our Website
We may use information to:
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Maintain website functionality
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Understand website performance
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Improve navigation and user experience
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Diagnose technical problems
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Develop our products and services
Lawful basis: Our legitimate interests in operating, securing, and improving our business and services. Where consent is legally required for particular cookies or technologies, we rely on your consent.
To Prevent Fraud and Protect Our Business
We may process information to:
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Detect suspicious transactions
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Prevent fraud
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Protect our website and customers
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Enforce our terms and policies
Lawful basis: Our legitimate interests in protecting our customers and business and, where applicable, compliance with legal obligations.
To Meet Legal and Regulatory Requirements
We may retain or use information where necessary to:
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Maintain accounting and transaction records
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Respond to lawful requests
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Comply with tax requirements
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Establish, exercise, or defend legal claims
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Meet other legal or regulatory obligations
Lawful basis: Compliance with legal obligations and, where appropriate, our legitimate interests.
Marketing and Promotions
Where permitted by law, we may use your contact information to send you:
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Product updates
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New collection announcements
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Special offers
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Promotional campaigns
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Other ARVIERO news
We will obtain consent where required by applicable law.
Where the law permits us to contact existing customers without separate consent, we will only do so where the relevant legal requirements are satisfied.
You can unsubscribe from promotional emails at any time by using the unsubscribe link contained in our marketing messages or by contacting us.
Lawful basis: Consent or, where legally permitted, our legitimate interests.
5. Our Lawful Bases for Processing
Depending on the circumstances, ARVIERO may rely on one or more of the following lawful bases:
Contract
Processing is necessary to enter into or perform a contract with you, such as fulfilling an order.
Legal Obligation
Processing is necessary for us to comply with legal, tax, accounting, regulatory, or other obligations.
Legitimate Interests
We may process information where it is reasonably necessary for our legitimate business interests, provided those interests are not overridden by your rights and freedoms.
These interests may include:
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Operating our online store
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Providing customer service
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Preventing fraud
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Protecting website security
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Improving our products and services
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Understanding business performance
Consent
Where required, we rely on your consent for certain activities, including certain marketing communications, advertising technologies, analytics technologies, and non-essential cookies.
Where we rely on consent, you may withdraw it at any time.
6. Cookies and Similar Technologies
ARVIERO uses cookies and similar technologies to operate and improve our website.
These technologies may include:
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Cookies
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Pixels
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Tags
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Local storage
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Similar online technologies
They may be used for purposes such as:
Strictly Necessary Cookies
These cookies support essential website functions such as:
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Shopping cart functionality
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Checkout
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Security
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Account login
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Session management
Analytics and Performance
These technologies may help us understand how visitors use our website and identify opportunities to improve performance and user experience.
Advertising and Marketing
With your consent where required, advertising technologies may be used to:
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Measure advertising performance
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Understand campaign effectiveness
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Deliver more relevant advertising
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Understand interactions with our advertisements
Where applicable law requires consent, non-essential cookies and similar technologies will only be used after you have made your cookie choices.
You may manage your preferences through our cookie consent tools or, where applicable, your browser settings.
Disabling certain cookies may affect some website functionality.
7. Marketing Communications
We may send promotional emails where you have provided consent or where another lawful method of marketing is permitted under applicable law.
Every promotional email we send will provide a way for you to unsubscribe.
You can also contact us at:
to request that we stop sending marketing communications.
Please note that even if you opt out of promotional communications, we may still send essential service communications relating to existing orders, payments, deliveries, account security, returns, or customer service matters.
8. How We Share Personal Information
We do not sell your personal information for money.
We may share personal information with third parties where reasonably necessary to operate our business, provide our services, comply with legal obligations, or protect our rights.
These parties may include:
E-Commerce and Website Providers
Providers that support our online store, website hosting, order management, and website functionality.
Payment Providers
Banks, payment gateways, and other payment service providers that securely process transactions.
Shipping and Logistics Providers
Courier companies, fulfilment providers, warehouses, postal services, and other delivery partners involved in delivering your order.
Technology and Security Providers
Companies that provide website infrastructure, security, fraud prevention, technical support, and related services.
Analytics Providers
Service providers that help us understand website traffic, customer interactions, and website performance.
Advertising and Marketing Partners
Where permitted by law and subject to required consent, we may work with advertising platforms and marketing service providers to measure campaigns or provide relevant advertising.
Professional Advisers
Where necessary, information may be shared with accountants, auditors, insurers, legal advisers, or other professional advisers.
Government and Regulatory Authorities
We may disclose personal information where required by law, legal proceedings, court orders, regulatory obligations, or lawful government requests.
We require service providers handling personal information on our behalf to use it only for appropriate purposes and to protect it appropriately.
9. International Transfers of Personal Information
ARVIERO operates an international e-commerce business and may work with service providers located in different countries.
As a result, your personal information may sometimes be transferred to, stored in, or accessed from countries outside the United Kingdom.
Where applicable data protection law treats a transfer as a restricted international transfer, we take appropriate steps to ensure that personal information continues to receive an appropriate level of protection.
Depending on the circumstances, these measures may include:
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Transfers to countries recognised as providing an adequate level of data protection;
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Appropriate contractual safeguards;
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The UK International Data Transfer Agreement;
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The UK Addendum to recognised standard contractual clauses; or
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Another transfer mechanism permitted under applicable data protection law.
Where required, we also assess whether additional safeguards are appropriate for the relevant transfer.
10. How Long We Keep Your Information
We do not keep personal information for longer than reasonably necessary for the purposes for which it was collected, unless a longer period is required or permitted by law.
The appropriate retention period depends on:
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Why the information was collected
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The type and sensitivity of the information
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Legal and accounting requirements
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Fraud prevention requirements
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Potential disputes or legal claims
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Whether you continue to maintain an account or relationship with us
Order, Transaction and Accounting Records
Certain business, order, invoice, payment, tax, and accounting records may generally be retained for up to six years or longer where required by applicable law.
Customer Account Information
Account information may be retained while your account remains active and for a reasonable period afterwards where necessary for administration, fraud prevention, legal compliance, or dispute resolution.
Customer Service Communications
Customer service records may be retained for a reasonable period after an enquiry or issue is resolved, particularly where they relate to an order, refund, payment dispute, warranty issue, or legal claim.
Marketing Information
Marketing information is generally retained until you withdraw consent, unsubscribe, object to the processing, or the information is no longer necessary.
We may retain limited suppression information after you unsubscribe so that we can record and respect your preference not to receive future marketing communications.
Cookies and Analytics Information
Retention periods for cookies and analytics information vary depending on the technology and provider used.
Where relevant, further information may be provided through our cookie settings or consent management tools.
When personal information is no longer required, we will delete, anonymise, or securely dispose of it as appropriate.
11. How We Protect Your Information
We take reasonable technical and organisational measures designed to protect personal information against:
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Unauthorised access
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Accidental loss
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Misuse
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Alteration
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Disclosure
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Destruction
Access to personal information is limited to parties who reasonably need it for legitimate business purposes.
However, no internet transmission or electronic storage method can be guaranteed to be completely secure.
12. Your Data Protection Rights
Depending on where you live and the circumstances of our processing, you may have rights in relation to your personal information.
Under UK data protection law, these may include:
Right of Access
You may request confirmation of whether we process your personal information and request a copy of the information we hold about you.
Right to Rectification
You may request correction of inaccurate or incomplete personal information.
Right to Erasure
In certain circumstances, you may request deletion of your personal information.
Right to Restrict Processing
In certain circumstances, you may ask us to restrict how we use your personal information.
Right to Data Portability
Where applicable, you may request certain information in a structured, commonly used, and machine-readable format or ask us to transfer it to another organisation.
Right to Object
You may have the right to object to certain processing based on legitimate interests.
You also have the right to object to the use of your personal information for direct marketing.
Right to Withdraw Consent
Where processing is based on consent, you may withdraw that consent at any time.
Withdrawal of consent does not affect the lawfulness of processing carried out before consent was withdrawn.
Right to Complain
You have the right to raise concerns about how your personal information is handled.
Depending on where you live, additional privacy rights may also apply under local law.
13. How to Exercise Your Rights
To exercise your privacy rights or ask a question about your personal information, please contact:
Please include enough information for us to understand your request.
We may need to take reasonable steps to verify your identity before providing personal information or completing certain requests.
We will respond in accordance with the timeframes required by applicable data protection law.
14. Data Protection Complaints
If you have concerns about how ARVIERO has collected or used your personal information, please contact us first at:
We take privacy complaints seriously and will investigate them appropriately.
Where required by applicable UK data protection law, we will acknowledge data protection complaints within the required timeframe, investigate them without undue delay, keep you appropriately informed, and provide you with the outcome.
If you remain dissatisfied, you may also have the right to make a complaint to the Information Commissioner's Office (ICO), the United Kingdom's data protection supervisory authority.
You may also have the right to contact another relevant data protection authority depending on your location.
15. Third-Party Websites
Our website may contain links to websites or services operated by third parties.
ARVIERO is not responsible for the privacy practices, security, or content of third-party websites.
We recommend reviewing the privacy policies of third-party services before providing them with personal information.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect:
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Changes to our business
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Changes to our website or services
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New technologies or service providers
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Changes in legal or regulatory requirements
When we make material updates, we will revise the effective date displayed at the top of this Privacy Policy and, where appropriate, provide additional notice.
We encourage you to review this page periodically.
17. Contact Us
If you have questions about this Privacy Policy, how we use your personal information, or would like to exercise your privacy rights, please contact:
ARVIERO / WYMOND LIMITED
Email: support@arviero.com
Website: arviero.com
Registered Company: WYMOND LIMITED
Company Number: 12872556
Registered Address: 291767 Office Suite 29a, 3/F, 23 Wharf Street, London, SE8 3GG, United Kingdom
ARVIERO
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