Return & Refund Policy

At ARVIERO, customer satisfaction is our top priority.

We want you to love your purchase. If you are not completely satisfied with your order, we are happy to assist you with a return or exchange request.

Return & Exchange Conditions

We accept return or exchange requests within 14 days after delivery.

To be eligible for a return, items must meet the following conditions:

• Unworn and unused

• Unwashed

• In original condition

• With original tags attached

• In original packaging

Items that do not meet these conditions may not be accepted.

How To Request A Return

Step 1: Contact Us

Please email our customer service team:

Email: service@arviero.com

Please include:

• Order number

• Product name

• Reason for return

• Photos of the item (if there is a quality issue)

Step 2: Receive Return Instructions

Our customer service team will review your request and provide return instructions.

Please do not send items back before receiving confirmation from our team.

Step 3: Send Your Return

Once your return request is approved, please send the item according to the instructions provided.

Return shipping costs are the responsibility of the customer unless the item received is defective or incorrect.

Refunds

Once we receive and inspect your returned item, we will process your refund.

Refunds will be issued to your original payment method.

Please allow 5–10 business days for the refund to appear, depending on your payment provider.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

Please provide:

• Order number

• Photos of the item

• Description of the issue

We will review your request and provide a suitable solution.

Non-Returnable Items

We cannot accept returns for:

• Items returned after the 14-day return period

• Items that have been worn, washed, or altered

• Items without original packaging or tags

• Clearance or final sale items

Order Cancellation

Orders can be canceled within 24 hours after purchase.

After 24 hours, orders may already be processed or shipped and cannot be canceled.

Return Shipping Address

Please contact our customer service team before returning any items.

We will provide the correct return address and instructions.

Returns sent without prior approval may not be accepted.

Contact Us

If you have any questions regarding returns or exchanges, please contact us:

Email: service@arviero.com

Thank you for choosing ARVIERO.

ARVIERO
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